This website (hereinafter referred to as “MEDLOG Oceania’s website”) is operated by MEDLOG Oceania Pty. Ltd. (hereinafter referred to as “MEDLOG Oceania” or “we”). MEDLOG Oceania is registered in Australia and its address is at 11 Cliff St, Fremantle, WA, Australia. “MEDLOG Oceania” means MEDLOG Oceania Pty. Ltd. and all of its related bodies corporate. A related body corporate means a related body corporate as defined in the Corporations Law of Australia.
Access to the MEDLOG Oceania website
We reserve the right to restrict, suspend or terminate your access to the MEDLOG Oceania website, and suspend or amend all or any part of the service provided on the MEDLOG Oceania website without notice. We will not be liable if for any reason the MEDLOG Oceania website is unavailable at any time or for any period.
MEDLOG Oceania does not assure users of the safety of the MEDLOG Oceania website. Users are strongly recommended to have their own regularly updated precautions in place, such as anti-virus and malware software that meet minimum current standards for internet users.
Use and Prohibited uses
Prohibited uses include but are not limited to:
- Any act that would constitute a breach of an applicable local, national or international law and regulation.
- Knowingly transmitting any data, sending or uploading any material containing viruses or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware;
- Accessing without authority, interfere with, damage or disrupt:
– any part of the MEDLOG Oceania website;
– any equipment or network on which the MEDLOG Oceania website is stored;
– any software used in the provision of the MEDLOG Oceania website; or
– any equipment or network or software owned or used by any third party.
Intellectual Property Rights
We, or the applicable third party owner, retains all right, title and interest (including copyrights, trademarks, patents as well as any other intellectual property or other right) in all information and content (including but not limited to text, data, images, graphics and logos) on the Oceania Australia website. You shall not copy, download, reproduce, distribute, transmit or otherwise use any of the information and content on the MEDLOG Oceania website unless for your own personal, non-commercial use or unless you have obtained prior express written permission to do so from MEDLOG Oceania website.
Limitation of liability
To the maximum extent permitted by law you agree that MEDLOG Oceania or any of its directors, employees or agents shall have no responsibility or liability for any direct, incidental, consequential, indirect, special or other damages, costs, losses or liabilities whatsoever and howsoever arising from:
- Your access to, use, inability to use or change in content of the MEDLOG Oceania website
- Reliance on any information or materials contained on the MEDLOG Oceania website
- Computer viruses that may affect your computer equipment or other property by reason of your use of, access to or downloading of any material from MEDLOG Oceania website.
If legislation implies any condition or warranty in these terms and conditions and that legislation prohibits MEDLOG Oceania from excluding or modifying the application of MEDLOG Oceania’s liability under any such condition or warranty then that condition or warranty will be deemed included but where permitted by such legislation MEDLOG Oceania’s liability will be limited for a breach of that condition or warranty, at MEDLOG Oceania’s option to:
- The supplying again of those services; or
- The payment of the costs of having those services supplied again.
Links to other websites
Certain web pages or areas on the MEDLOG Oceania website may be subject to additional terms and conditions.
Governing Law and Jurisdiction
MEDLOG Oceania is registered in Australia and its address is at 11 Cliff St, Fremantle, WA, Australia. “MEDLOG Oceania” means MEDLOG Oceania Pty. Ltd. and all of its related bodies corporate. A related body corporate means a related body corporate as defined in the Corporations Law of Australia.
What information do we collect?
We will only collect personal information if it is necessary for us to do so.
The sort of information requested will generally include:
- Name, date of birth, address, email address and telephone number.
- Organisational authority/position.
- Customer account or credit card details.
- Any other information required for credit checks, as detailed in our credit application.
- Notes of personal interests, such as sports and arts.
How is it collected?
We may collect and update information over the telephone, via email, through our company websites, in person, by letter, via surveys or by third parties. Our customers may provide personal information to us when they make bookings and/or request our services or information about our services.
We may collect personal information when:
- Dealing with individuals who contact us regarding our products and services.
- Processing bookings and any subsequent amendments to customer’s details.
- Dealing with any request or application for products or services.
- Dealing with suppliers in respect of services and/or products that may be supplied to customers.
- Presenting at seminars, conducting workshops or other functions.
- Required by law.
We will take reasonable steps at or before the time we collect personal information from an individual, to ensure that individual is aware of:
- Who we are and our full contact details.
- The fact that the person is able to gain access to the personal information that we collect and seek the correction of such information.
- The purposes for which the personal information is collected.
- The organisations (or types of organisations) we will usually disclose or transfer that personal information to.
- Whether it is likely that we will disclose information to overseas recipients and if so, where.
- Any law which requires us to collect the personal information.
- The main consequences, should the personal information requested by us not be provided.
How is it stored?
We store personal information in a combination of secure digital facilities as well as paper-based files. We have taken steps to protect the personal information we hold from misuse, loss and unauthorised access, modification or disclosure.
Why do we collect it?
In order to provide our services, we collect certain information that is necessary for our functions and activities and further to comply with laws relating to domestic and international transport and shipping (where applicable).
We use personal information to maintain our customer records, provide information and enable customers and other individuals to make bookings and make use of our products and services. This may include using personal information to:
- Process your booking.
- Track your shipment.
- Provide you with confirmation of your consignment and alerting you to any changes to your consignment.
- Provide information to the various customs agencies and governmental agencies as required.
- Confirm you or your organisation’s credit rating/status.
- Address any feedback you may have.
- Answer any questions you may have.
- Inform you of changes regarding our products and services.
What would the consequence be if we did not collect the information?
Without this information we may be unable to process your order, a request for a quote or an application for credit.
How can an individual gain access to and correct the information if they wish to?
Requests for access to your personal information should be made in writing to our Data Protection Officer.
If you request, then in most circumstances we will make available to you the personal information about you that we have collected. In certain circumstances we might not allow you access to your personal information. These circumstances include, where:
- It would have an unreasonable impact on the privacy of others.
- The information relates to legal proceedings with you.
- The information would reveal our commercially sensitive decision-making process.
- Providing access to the information would prejudice certain investigations.
- We are required by law not to disclose the information. This includes duties we may have under common law.
We will respond to a request for access to information as a priority and will seek to do so within a maximum of 10 days. We will not charge you for requesting access to your own personal information.
If you believe that any information that we hold about you is inaccurate or out of date, please contact us and we will review and update the relevant information.
What other entities, both local and overseas, do we usually disclose personal information to?
We may disclose your personal information to third parties. These may include nominated agents in other countries which are included in our services and products offered, our contractors (including organisations used by us, such as insurers, advisors), your agents, your contractors and other entities, which it is reasonable to expect that information would be provided in the course of or incidental to the provision of products and/or services by us. We will only do so in accordance with the Australian Privacy Act 1988, our policy and other relevant legislation.
We may disclose personal information that we have collected from you to:
- Any MEDLOG Oceania related entity in any jurisdiction in relation to your booking or request for a quote.
- Any entity which we are required under law to do so (e.g. government bodies).
- Any third parties that conduct market research and analysis.
- Our business associates and others for purposes directly related to the purpose for which the information was collection (e.g. to enable your shipment to progress to its destination).
- Contractors providing an in-house service (e.g. compiling a mailing list for us).
- Others with your consent.
Where necessary, we will enter into arrangements to keep the information confidential and to ensure that the information is used solely for the purpose of providing the services to you.
Should we obtain information from third parties to whom we are referred by you, we will assume that you have made the third party aware of the referral and the purpose for the collection, use and disclosure of such information.
Any of your personal information collected from third parties will be treated in the manner set out in this statement.
We would like to assure you that your personal information will not be divulged with the exception as set out above.
By accessing our website, we may place a cookie on your system. A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. On revisiting our website our computer server will recognise the cookie, giving us information about your last visit. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance.
Most Internet browsers will allow you to erase cookies from your computer’s hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. You should refer to your browser instructions or “Help” screen to learn more about how to manage cookies. Please note, however, that if you block our cookies, some portions of our website may not function properly.
How will we respond to any data breaches?
A data breach, being the unauthorised access or disclosure of personal information, or loss of personal information, can have serious consequences to the affected individuals.
Whilst strong data management is an integral part of our operations and we have a strong commitment to privacy protection, history has shown that even organisations with great information security can fall victim to a data breach.
Should a data breach occur, we undertake to comply in line with our legal obligations with all applicable data and privacy protection laws, regulations and rules, including the notification of government agencies and affected individuals where required.
If you are dissatisfied with the manner in which we use your personal information
We want always to improve our systems and procedures to give you full confidence in our ability to respect and safeguard the privacy of the personal information you provide to us. If we have not fulfilled our commitment to you, please tell us by contacting our Data Protection Officer. We will respond to your query or complaint within a reasonable time. If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner in Australia.
The Data Protection Officer
MEDLOG Oceania Pty. Ltd.
11 Cliff Street Fremantle Western Australia 6160
+61 8 9336 0500